Social dimension

In a world where safety and health are vital, we distinguish ourselves by prioritizing these values as an integral part of our corporate culture.

We are committed to providing a safe work environment, where each member of our team feels protected and supported in all their activities.

At Celsia we have adopted an occupational health and safety policy that places the protection and well-being of our team at the center of our operations. This policy not only guarantees the implementation of the highest safety standards in the work environment, but is also committed to the effective fulfillment of our organizational objectives.

Our Occupational Health and Safety policy is applicable to all people working at Celsia, its related companies, contractors and suppliers, who have declared that they know and accept this policy in all regions where we have a presence.

See policy Colombia

The purpose of occupational health and safety (OSH) management is to create a culture of self-care and self-control that allows us to integrate good safe practices in all our operations. All our good energy is focused on living our principles to the full:

• Work safely, stay with us.
• I take care of myself and you to live safety integrally.
• I can prevent incidents at all times.
• I am an example, I have the right to say “stop” to unsafe acts and conditions.

By being safe we are sustainable.

At Celsia, safety is a vital and non-negotiable value. We are convinced that by being safe, we are sustainable and in this way we ensure business continuity, we are productive and we have the capacity to respond to any eventuality. The occupational health and safety management system, known as “Yo Elijo Cuidarme” (YEC), allows our organization to manage risks through twelve elements:

Our strategy goes beyond legal compliance, our program Yo elijo cuidarme como estilo de vida promotes healthy lifestyle habits in which we focus on the implementation of different action plans to ensure the right conditions for the development of a safe work and improve the quality of life of our employees and their families. Here you can see the program with which we promote healthy living habits.

Our employees, partners and contractors are committed to their safety in the performance of their technical tasks. In all our subsidiaries we have a Management System with a preventive approach in which we carry out different activities such as OSH Training and Education Programs according to risk, drills, training and sharing spaces that help us to prevent risks from materializing and affecting the health of employees and contractors and corrective where we investigate incidents, establish action plans and perform ongoing monitoring of occupational health and safety issues.

By 2025, our goal is to achieve zero fatalities and reduce our frequency and severity rates by 10%. To achieve this, we have a standardized reporting and investigation process that includes investigation tools according to the classification of the event.  Below is a summary of our indicators and proposed short, medium and long term goals.

In our Integrated Report 2023 you can see our management of these issues.

We have maintained the trend of zero fatalities among our direct employees over the past four years, underscoring our dedication to safety as a top priority. Severity rates decreased significantly compared to the previous year. However, during 2023 there were two fatal events involving employees of our contractor companies, which could have been prevented by following safety protocols. All events were duly investigated and their causes were identified, which allowed us to learn and take the necessary actions so that they do not happen again.

In 2022, we reached all our sites with health days in which employees and contractors participated. The activities focused on the prevention of hearing and musculoskeletal health, eating habits, wellness and gifts. In these spaces, the “I choose to take care of myself” program was promoted as a lifestyle, with which we value and accompany the intervention in cardiovascular risk of our employees and contractors.

In 2023, the Training Plan focused on addressing the main hazards identified in the risk analysis and the characterization of the accident rate. In addition, we continued with enthusiasm our “YEC School” project, aimed especially at contractors, strengthening in them an interdependent culture, in which mutual commitment fosters comprehensive safety.

With our occupational health and safety plans and programs framed within the YEC strategy, we were able to significantly reduce the frequency and severity rates from 2022 to 2023.

At Celsia we are convinced that in order to create shared value in the long term and to achieve our purpose of being a company that remains in time, the relationship with our stakeholders is fundamental. For this reason, based on our Stakeholder Engagement procedure and our Social Policy, we focus on maintaining a permanent, transparent and trusting dialogue that allows us to become allies.  To this end, we analyze risks and opportunities and establish communication strategies to receive, manage and address their concerns, complaints, suggestions, comments and expectations.

In order to define, maintain and update relationship strategies appropriate to each stakeholder group (interested parties in a specific context associated with our operation) and that respond to the specific local contexts in which company-community relations are developed, at Celsia we have the Instructions: Socioeconomic, Political and Cultural Characterization.

Our relationship is based on the following principles:

• Dialogues with stakeholders: allow us to know their views on our projects, works or activities in their environments and the material issues that should focus our attention. We develop annual dialogues with prioritized stakeholders and specific strategies for each one of them.
• Participation and prior consultation: this enables interested parties (ethnic and non-ethnic communities and other local stakeholders) to become actively and timely involved in learning about our projects, works or activities that may affect them by identifying the impacts (positive and negative) derived from them and formulating management measures to address them, so that their perceptions are included in the environmental monitoring instruments. At Celsia we have the Instructions: Information, Participation and Consultation, which gives us guidelines to develop this matter, adapted to the particularities of the communities and other interested parties, and which allows a dialogue under equal conditions. In these spaces for participation and consultation we also analyze other aspects of interest to stakeholders such as: local employment, social investment, community health and safety, land rights, ethnic and archaeological cultural heritage.
• Meetings for information and personalized attention: these spaces are developed according to the needs and on specific topics with stakeholders and contribute to the strengthening of permanent and direct relationships. These meetings are arranged between the company and the communities (and other stakeholders) and can take the form of meetings, assemblies, focus groups, visits to leaders, experimental tours, encounters, and networking events, among others. During the construction stages of the projects, depending on the size of the project and the characteristics of the environment and its communities, Celsia establishes service offices.

In addition, Celsia assigns one social professional per project for the feasibility, construction, operation and maintenance stages.

• Attention to communications: another of the means by which our stakeholders relate to us is through their communications (requests and complaints), for which we have the Instructions: Communications Management, which determines the permanent mechanism of attention that allows its reception and management.
• Transparency Line: through this line you can report personally or anonymously, incorrect acts or violations to the company’s policies. This line is managed by an independent third party and has all the confidentiality and personal data handling protocols.  It works through a telephone line per country where we are present and a transversal e-mail to all countries.

In our Integrated Report 2023 you can find details of our social management with communities.

Our goal and commitment is to continue to maintain 100% coverage of our operation centers and new projects with participatory processes with the communities and other stakeholders, evaluating and managing the impacts and risks associated with the company’s operations in their territories, based on the different actions we undertake within the framework of our social management.